Customer service center hours are reduced temporarily

Lee County Government is encouraging residents to use online services to obtain transponders as customer service center hours are reduced temporarily due to COVID-19 staff shortages.

The county last fall created an online portal for customers to get free transponders for use on the Cape Coral, Midpoint and Sanibel Causeway bridges, which use all-electronic tolling. Visitwww.leegov.com/tolls to set up an account and receive a free transponder in the mail. Motorists with transponders are not charged an administrative fee. Many other toll agency transponders work at county toll plazas as well, including Sunpass, E-Pass, EZ-Pass, PeachPass and more. Visit the website for details.

Beginning Tuesday, the county’s customer service center for tolling – called the LeeWay Service Center – will have reduced lobby hours for the next two weeks. New temporary hours will be 10 a.m. to 4 p.m. weekdays at the center, 1366 Colonial Blvd., Fort Myers.

When normal hours resume, the website will be updated to alert customers. Staff shortages also may contribute to longer hold times for customers who call the center at (239) 533-9297.

In addition to getting a transponder and setting up an account, motorists without transponders can use the website to pay toll invoices incurred via the pay-by-plate system. The website also has helpful videos about all-electronic tolling and partnering toll agencies. Visit www.leegov.com/tolls/electronic.

How do I get a free prepaid transponder?

You can get a transponder mailed to your house by creating an account with LeeWay and loading a prepaid account.

  • Sign up for a LeeWay account at www.leegov.com/tolls.
  • Fill in your personal and vehicle information, and denote whether you want the free transponder, or the hard case transponder ($22).
  • Load your prepaid account.
  • Your transponder will be shipped to your address.
  • New customers must also pay any outstanding pay-by-plate tolls.

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