LEE HEALTH CONTACT CENTERS EXPERIENCING UNPRECEDENTED CALL VOLUME

LEE HEALTH CONTACT CENTERS EXPERIENCING UNPRECEDENTED CALL VOLUME

Lee Health contact centers are experiencing an influx of callers due to the COVID-19 pandemic.

Since the start of the pandemic, call volume has increased by nearly 50%.

LEE HEALTH CONTACT CENTERS EXPERIENCING UNPRECEDENTED CALL VOLUME

To better serve the community and improve the patient experience, Lee Health is encouraging patients to use the MyChart application to directly access their medical records and get the answers they need related to their care such as lab results (including COVID-19 test results), prescription renewals and scheduling appointments. MyChart can be used to make an appointment with your providers and send a message to your doctor and pay your bill.

MyChart can be downloaded through the Apple or Android app store. COVID-19 collection site appointments are not available through MyChart and require an order from your provider.

Patients can also visit LeeHealth.org to book an appointment or find answers to questions related to the coronavirus.

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